Upon receiving your goods please check the correct goods have been sent and quantities. Please notify us immediately via email if goods are damaged. Unfortunately, this happens very rarely sometimes. Please accept your parcel and email us a photo of the box and the goods you received so we can cross-reference and check the original order notes.
Please Note:
- The mushroom kit box does not affect the mushrooms growing, it is purely aesthetic. Follow instructions as per normal.
- If there is a slight hole in the mushroom kit bag follow instructions as per normal. One of the first steps is to slice an ‘X’ in the bag.
Goods refused and returned to us unopened are classed as returns and are subject to our refunds and returns policy.
Our email address is info@masonjarsandmushroomgroup.com.au
Refunds and Returns and cancellations
Returns are accepted if the buyer sends the goods back in the original condition within 2 weeks of receiving your item.
Refunds will be less any postage costs and a 10-20% restocking fee.
Cancellation of completed orders has a 10-15% fee to cover PayPal and bank fees as they do not refund us for payment fees, please only place orders if you want them.